eeg33 Terms and Conditions

To create a valid account on the eeg33 platform, users must meet the following requirements:

• Each user may create only one account. Maintaining more than one account for the same person is strictly prohibited.
• All information provided at the time of registration must be completely true, accurate and up to date.
• It is the user's responsibility to keep their account password completely confidential. The password must not be shared with anyone else.
• Using a third-party payment method without authorisation is strictly prohibited.
• If suspicious activity is detected on an account, eeg33 reserves the right to investigate and temporarily suspend the account.

As part of the account verification (KYC) process, eeg33 may request identity documents, proof of address or payment-related documents at any time. Withdrawals may be restricted until this verification process is complete.

The eeg33 platform is intended only for adults aged 21 or older. Use of this platform by minors is strictly prohibited and punishable by law.

At the time of registration, users must agree to an age declaration confirming their age. eeg33 may request a government-issued identity document or other reliable proof to verify the age of any account.

If a user creates an account by providing a false age and this is proven, all funds and winnings in that account will be forfeited and the account will be permanently closed.

4.1 Deposits

The following payment methods are accepted for depositing funds into eeg33: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount for each method is ৳300.

• Deposits are generally credited to the account instantly. If there is a delay due to technical reasons, please notify the support team.
• Users must use a payment account registered in their own name.
• Deposits through third parties are not permitted.

4.2 Withdrawals

The minimum amount for withdrawing funds from eeg33 is ৳1,000. Withdrawal processing time is generally 30 minutes to 3 hours.

• Withdrawals must be made using the same payment method that was used for the deposit.
• Withdrawal processing may be delayed if KYC verification has not been completed.
• In the case of any unusual or suspicious activity, eeg33 reserves the right to suspend a withdrawal and conduct an investigation.
• Bank transfers may take slightly longer and depend on the bank's working days.

eeg33 offers various types of bonuses and promotional offers. Each bonus offer has specific terms and conditions that must be followed.

5.1 Welcome Bonus

New users can receive a 100% bonus of up to ৳10,000 on their first deposit. The wagering requirement for this bonus is 25 times (25x), meaning withdrawals can only be made after wagering 25 times the bonus amount.

• The welcome bonus is applicable only once and only on the first deposit.
• To claim the bonus, a deposit must be made within the specified time limit.
• Winnings from bets placed with bonus funds must meet the wagering requirement before a withdrawal can be made.

5.2 General Bonus Rules

• If a user attempts to claim bonuses through multiple accounts or manipulation, the account will be cancelled.
• eeg33 reserves the right to modify, cancel or withdraw any bonus offer.
• The maximum bet amount for a bonus will be specified in the terms of each bonus.
• Users from restricted countries or regions are not eligible for bonuses.

All games on the eeg33 platform are conducted in a fair and transparent manner. We use platforms from globally recognised technology providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming and NetEnt.

• All game outcomes are automated and controlled by a Random Number Generator (RNG), which is completely impartial.
• If a game result is voided due to a technical error, the amount wagered in that game will be refunded.
• If the internet connection is lost mid-game, the state of that game will be saved and you will be able to continue once reconnected.
• Attempting to profit by exploiting a game error will result in account cancellation.
• Any complaint about a game result must be reported to the support team within 24 hours.

eeg33 places the highest importance on the security of your personal information and financial transactions. Our platform uses SSL encryption, which keeps all your data protected.

• Your personal information is not sold to third parties.
• User information is not disclosed to any authority except where required by law.
• Anti-Money Laundering (AML) policies are followed and suspicious transactions are reported.
• User data is handled in accordance with the privacy policy — for more details please see our Privacy Policy.

eeg33 reserves the right to temporarily suspend or permanently cancel any account in the following circumstances:

• If evidence is found that the same person is operating multiple accounts.
• If an account has been registered with false or fraudulent information.
• If evidence of bonus abuse or manipulation is found.
• If money laundering or any other financial crime is suspected.
• If the user is found to be a minor.
• If any provision of these terms is violated.

In the event of account cancellation, any valid balance will be returned, however bonus-related amounts may be forfeited. Users may also request to close their own account at any time.

eeg33 is firmly committed to responsible gaming. We believe gaming should remain enjoyable and should never be a source of financial or mental stress.

• Users can set daily, weekly or monthly deposit limits on their account.
• The option to temporarily lock an account or self-exclude is available if needed.
• If you feel that gaming is having a negative impact on your life, please contact our support team immediately.

To learn more about responsible gaming, visit our Responsible Gaming page.

eeg33 is not responsible for the following:

• Any loss in a game caused by an internet disconnection.
• Unauthorised access to an account caused by the user's own negligence.
• Any loss caused by the failure of a third-party service.
• Any game being interrupted due to an unexpected technical error.
• Any loss suffered by a user due to the provision of incorrect information.

In the event of any technical issue, eeg33 accepts liability up to a maximum of the amount of that specific transaction.

In the event of any dispute or complaint, the following steps must be followed:

• Step 1: Report the issue via 24/7 live chat support. Our team provides assistance in Bengali.
• Step 2: If the issue is not resolved via live chat, send an email to [email protected]. Include your account ID, a detailed description of the issue and any relevant screenshots.
• Step 3: If the issue is still not resolved by email, it will be escalated to the senior management team.

eeg33 will provide a formal response within 7 working days of receiving a complaint. A final decision on complex matters will be communicated within a maximum of 30 working days.

eeg33 reserves the right to partially or fully change, amend or update these terms at any time. Users will be notified of significant changes via email or through the platform.

• Changes to the terms will apply to all users from the date they take effect.
• If a user does not agree with the updated terms, they may request to close their account.
• Continued use of the platform after any changes will be considered as acceptance of the new terms.
• If any provision of these terms is deemed unenforceable, the remaining provisions will continue to be fully effective.